Refund Policy

I understand that you may change your mind from time to time, and I want you to be satisfied with your reading and the service I have provided. If you wish to cancel your order I will require notice before I am able to issue you with a refund. When booking a reading the wait time is currently two to five business days, this excludes the Emergency Reading which is same day. Therefore I do require at least a days notice in advance to issue you with a refund (this excludes Emergency Readings which requires 1 hour advanced notice of cancellation). If sufficient notice is not given I cannot issue you with a refund as your reading will already be completed and sent.

 

GENERAL CONDITIONS OF REFUND

Sufficient notice must be given if cancelling your reading (one day notice for readings with a delivery time of two-five days, and one hour notice for Emergency Readings that are same day delivery).

  • We do not refund if you decide you do not like the answers given to your questions.

  • We do not refund if you decide that you no longer want your readings after it has been completed and sent to you.

  • If asking questions that are not permitted we will offer to refund your order or allow you to change the questions that breach our policy.

QUESTIONS THAT ARE NOT PERMITTED

  • Any legal matters 

  • Health

  • Pregnancy questions. 

  • Any medical questions.

  • Questions pertaining to anyone who is under the age of 18 unless parental permission is given.

  • Physical abuse, abuse related or domestic violence questions (please seek support if you are a victim of abuse, you are worthy of help and support!💙).

  • Sexual, gender or sexual identity related questions. This includes questions pertaining to sexual, gender or sexual identity of a minor. 

  • Gambling or addiction.

  • Illicit substances and drug related questions.  

DISCLAIMER

Please note that I am also not a Physiologist or trained in this area and therefore cannot provide professional help. While I will do my best to help you with your concerns on a spiritual level and offer you guidance, in such cases should you require more help I recommend that you seek professional help from a Physiologist or Councillor.  I also do not do any readings relating to medical or health related issues. If you have health concerns and need answers on health or medical issues I encourage you to seek the advice of a trained medical professional.  

SOUL SENSATIONS READINGS CODE OF ETHICS

  • The goal of Soul Sensations Readings is to motivate and guide.

  • All readings will consist of the use of Tarot cards and intuitive knowledge. 

  • All personal information is 100% confidential meaning that the information you share with me is not discussed with anyone else.  

  • Soul Sensations Readings will give direction and guidance, however it is up to the customer to choose how they use the information they are given.

  • Soul Sensations Readings reserves the right to refuse you a reading if we feel it goes against our Code of Ethics or is a reading that we deem we cannot answer.